Straight answers about how Beyond Borders Talent works, what it costs, and what you can expect.
Answer 4 quick questions to see how a remote team member could give you your week back.
The basics about who we are and how we work.
We are a Sydney-based remote staffing agency that connects Australian businesses with skilled, vetted remote workers from the Philippines. We handle the entire recruitment process and you simply choose your person and get to work.
All of our talent is sourced from the Philippines, one of the world's leading countries for remote work, with exceptional English skills, a strong work ethic, and a deep pool of experienced professionals.
Unlike other agencies where recruitment starts after you sign, we maintain an active pool of pre-vetted candidates ready to work. Our talent undergoes ongoing training in Australian business culture, workplace expectations, and communication standards so they hit the ground running from day one.
Most of our clients haven't. That's exactly why we exist. We guide you through every step and make the transition as smooth as possible.
Transparent, simple pricing with no hidden costs.
We offer three carefully designed packages, each reflecting the seniority of the professional and the complexity of work involved. Whether you need reliable everyday support or a highly experienced operator who can run entire functions of your business, there is a package built for that.
What makes this remarkable is the value. Even our most advanced package costs less than what you would pay an equivalent Australian employee in a single week and a half - and that covers you for the entire month, fully managed, with no employment headaches attached.
Book a call with our team and we will recommend the right package for exactly what your business needs.
No upfront recruitment fees. You pay a simple monthly retainer that covers your staff member and our ongoing management.
No. We operate on a rolling monthly basis. All we ask for is 30 days notice if you wish to cancel.
Everything. No hidden costs. Your monthly fee covers your dedicated remote staff member, our recruitment and vetting process, onboarding support, and ongoing account management.
A simple, guided process from first call to your new team member starting.
Most clients have their new staff member starting within two weeks of their first call with us.
Absolutely, and we encourage it. We shortlist the top 2 or 3 candidates and arrange Zoom interviews so you can choose the person you feel most comfortable with. You always have the final say.
We offer a free replacement within the first 60 days. If your staff member isn't the right fit, we go back to sourcing at no extra cost to you.
Most clients use Slack for daily communication, Zoom for calls, and Trello or Asana for task management. We provide a recommended tools guide as part of your onboarding.
What you need to know as the business engaging our services.
Yes. We work with registered Australian businesses. If you are a sole trader with an ABN you are welcome to engage our services.
Absolutely. All workers sign comprehensive non-disclosure agreements before beginning work. Your business information, client data, and systems are fully protected.
No. Your staff member is engaged as an independent contractor through Beyond Borders Talent. You are not responsible for superannuation, leave entitlements, or payroll tax.
We understand businesses grow and change. Speak to us directly if this situation arises and we will work with you to find the right arrangement.
Remote support solutions tailored for NDIS providers.
Yes. We work with NDIS providers who need remote support staff for administrative, coordination, and customer service roles. Our workers are not placed in direct care roles but excel in behind-the-scenes business support.
We can place remote staff in roles such as support coordination assistance, plan management administration, participant intake and enquiries, rostering and scheduling support, invoicing and NDIS claims processing, and general business administration.
We source candidates with experience in healthcare administration and train them on NDIS-specific processes during onboarding. We can also work with your team to develop a custom training guide for your new staff member.
Yes. All workers sign strict confidentiality and data protection agreements before commencing. We recommend clients also use secure, access-controlled platforms for any sensitive participant information.
Yes. Many of our clients use their remote staff to process NDIS invoices, manage the PRODA portal, and handle plan management billing, freeing up local staff for higher-level work.
We work with you to ensure your remote staff member understands and operates within your compliance framework. All agreements and processes are tailored to your specific registration type and obligations.
Everything you need to know about working with a VA.
Our VAs can handle a wide range of tasks including email and calendar management, customer service, social media scheduling, data entry, research, invoicing, travel bookings, CRM management, and much more.
Yes. Many of our clients start with one or two core tasks and gradually expand their VA's responsibilities as trust and familiarity grows.
Our VAs are typically experienced with Google Workspace, Microsoft Office, Shopify, Xero, QuickBooks, Canva, Mailchimp, HubSpot, and most major CRM and project management platforms. We match candidates to your specific tools during the recruitment process.
Absolutely. Many of our clients scale to two or three remote staff members as their business grows. We make adding additional team members straightforward, and the more you have with us, the less you pay.
Book a no-obligation consultation with our Australian team. No pressure, just straight answers.